At Luna Beauty Luxe, all sales are final.
Due to the nature of pre-owned luxury goods, we do not accept returns, exchanges, or cancellations under any circumstances, including but not limited to:
* Condition or signs of wear
* Buyer’s remorse
* Fit, size, or preference
* Odor or storage-related characteristics
Condition Acknowledgment
All items are pre-owned unless otherwise stated and may show signs of use.
Variations in lighting, screen resolution, and individual perception may affect how color, condition, or odor is experienced.
By completing a purchase, you acknowledge that:
You have reviewed all photos and descriptions
You understand the condition of the item
You have had the opportunity to request additional details prior to purchase
For purchases made through live sales (including but not limited to TikTok, Whatnot, Instagram, or private invoices):
* Condition is disclosed verbally during the live
* Buyers are responsible for requesting callouts or additional views before purchasing
* All sales remain final
* Authentication certificate may be purchased separately
All items are authenticated prior to final sale.
By purchasing during a live sale, you agree to the condition as described in real time.
Please refer to our Authenticity Guarantee (LINK to new page your creating) for full details.
All deposits are non-refundable.
Items are reserved once a deposit is received and removed from public sale.
Failure to complete payments as agreed may result in cancellation without refund of prior payments.
Returns will only be considered if:
* The item is confirmed not authentic by a recognized third-party authentication service agreed upon by Luna Beauty Luxe
* Notification is made within 3 days of delivery
* The item remains unused and in the same condition received
All claims are reviewed on a case-by-case basis.
Luna Beauty Luxe reserves the right to determine the validity of all claims.